## Opening / scope
At {STORE_NAME}, we ship orders {SHIPPING_REGIONS — e.g., within the US / worldwide / to the US and Canada}. Here's everything you need to know about how shipping works.
This policy applies to all orders placed on {STORE_URL}. For questions about a specific order, contact us at {SUPPORT_EMAIL}.
## Processing time
We process orders within {PROCESSING_DAYS — e.g., 1-2 business days} of receiving them. You'll receive a shipping confirmation email with tracking when your order leaves our warehouse.
Orders placed on weekends or holidays are processed on the next business day. During peak seasons (Black Friday, Cyber Monday, December holidays), processing may take up to {PEAK_PROCESSING_DAYS — e.g., 3-4 business days}.
## Delivery times by region
Domestic shipping ({DOMESTIC_REGION — e.g., United States}):
- Standard: {DOMESTIC_STANDARD_DAYS — e.g., 3-7 business days}
- Expedited: {DOMESTIC_EXPEDITED_DAYS — e.g., 2-3 business days}
International shipping ({INTERNATIONAL_REGIONS — e.g., Canada, UK, EU, Australia}):
- Standard: {INTERNATIONAL_STANDARD_DAYS — e.g., 10-21 business days}
- Express: {INTERNATIONAL_EXPRESS_DAYS — e.g., 5-10 business days}
Delivery times exclude processing time and customs delays (international). All times are estimates — carrier delays do happen.
## Shipping costs
{SHIPPING_COST_POLICY_CHOOSE_ONE}
Option A (calculated at checkout): Shipping costs are calculated based on order weight, destination, and selected shipping method. You'll see the exact cost on the checkout page before completing your order.
Option B (flat rate): We charge a flat rate of {FLAT_RATE — e.g., $5} per order for domestic shipping and {INTERNATIONAL_FLAT_RATE — e.g., $20} for international shipping.
Option C (free over threshold): Free standard shipping on domestic orders over {FREE_SHIPPING_THRESHOLD — e.g., $50}. Otherwise, shipping is calculated at checkout.
Option D (free always): We offer free standard shipping on all domestic orders.
## Tracking your order
Once your order ships, you'll receive a tracking email from {SHIPPING_PROVIDER — e.g., USPS, UPS, DHL, etc.}. Click the link in the email to track your package in real time.
If you haven't received tracking within {TRACKING_DELAY — e.g., 2 business days} of your shipping confirmation, check your spam folder first, then email us at {SUPPORT_EMAIL}.
## Address changes and order modifications
We can update your shipping address or modify your order only before it has shipped. Once you receive a shipping confirmation email, we can no longer change the destination or contents.
If you need to change anything, email us at {SUPPORT_EMAIL} as soon as possible — we typically process orders within {PROCESSING_DAYS — e.g., 1-2 business days}, so the window is short.
## Lost or stolen packages
If your tracking shows your package as delivered but you can't find it, please:
1. Check with neighbors and household members
2. Look around your delivery location (porch, side door, mailroom)
3. Wait 24 hours — packages occasionally show 'delivered' before they actually arrive
4. Contact your local carrier — they have additional location data
If the package is still missing after these steps, email us at {SUPPORT_EMAIL} with your order number. {LOST_PACKAGE_POLICY — e.g., We'll work with the carrier to investigate. If the package is confirmed lost, we'll ship a replacement at no cost OR refund your order, your choice}.
## International orders — customs, duties, and taxes
For international orders outside {YOUR_COUNTRY}:
- Import duties, taxes, and customs fees are the buyer's responsibility. These are not included in the order total and are charged by the destination country's customs office.
- We cannot predict these charges — they vary by country and product type. Check your country's import rules before ordering.
- Customs may delay your package. International delivery time estimates exclude customs processing.
- We mark packages with accurate contents and value as required by international shipping law. We can't mark packages as 'gifts' or undervalue them to reduce customs charges.
## PO boxes and military addresses
{PO_BOX_POLICY_CHOOSE_ONE}
Option A: We ship to PO boxes via USPS. APO/FPO addresses are accepted with extended delivery times.
Option B: We can only ship to physical addresses via {CARRIERS — e.g., UPS, FedEx}. PO boxes are not supported.
Option C: We can ship to PO boxes for an additional fee of {PO_BOX_FEE} due to carrier restrictions.
## Questions
Have questions about shipping? Email us at {SUPPORT_EMAIL} or use the contact form at {STORE_URL}/pages/contact. We typically reply within {RESPONSE_TIME — e.g., 1 business day}.