Shopify Return Policy Template (Free)

## Opening / scope

At {STORE_NAME}, we want you to love what you bought. If something isn't right, here's how returns work.

This policy applies to all orders placed on {STORE_URL} except {EXCEPTIONS — e.g., final-sale items, custom orders, digital downloads}.

## Return window

You have {RETURN_WINDOW_DAYS} days from the date you receive your order to request a return. Items must be in their original condition: {CONDITION_REQUIREMENTS — e.g., unworn, unwashed, with tags attached, in original packaging}.

## How to initiate a return

To start a return, email us at {SUPPORT_EMAIL} with your order number and the reason for the return. We'll reply within {RESPONSE_TIME — e.g., 1 business day} with a return shipping label and instructions.

Please do not send items back without contacting us first — we can't process returns we weren't expecting.

## Return shipping costs

{RETURN_SHIPPING_POLICY_CHOOSE_ONE}

Option A (buyer pays): You're responsible for return shipping costs. We recommend using a tracked service — we can't process refunds for items lost in transit.

Option B (we pay for defective items only): If the item is defective or we shipped the wrong product, we'll cover return shipping. For all other returns, you're responsible for shipping costs.

Option C (we always pay): We provide a prepaid return shipping label with every return.

## Refund timing and method

Once we receive and inspect your return (usually within {INSPECTION_DAYS — e.g., 2 business days} of delivery to our facility), we'll process your refund. Refunds go back to the original payment method and typically appear on your statement within {REFUND_DAYS — e.g., 5-10 business days}.

If more than {REFUND_DAYS + 5} days have passed since we confirmed your refund and you don't see it, contact your bank or credit card company first — they may need to release the funds — and then email us at {SUPPORT_EMAIL}.

## Restocking fees

{RESTOCKING_POLICY_CHOOSE_ONE}

Option A (no restocking fee — recommended for most stores): We don't charge restocking fees.

Option B (restocking fee on specific categories): A {RESTOCKING_PERCENT — e.g., 15%} restocking fee applies to returns of {CATEGORIES — e.g., opened electronics, custom-printed items}. This is deducted from your refund.

## Non-returnable items

We can't accept returns on the following: {NON_RETURNABLE_LIST}.

Examples include:
- Custom or personalized items (made-to-order)
- Perishable goods (food, plants, etc.)
- Intimate or sanitary goods after opening (for hygiene reasons)
- Digital downloads after delivery
- Gift cards
- Final-sale items marked as such at the time of purchase

## Damaged or defective items

If your item arrives damaged, defective, or different from what you ordered, contact us within {DAMAGE_WINDOW — e.g., 7 days} of delivery at {SUPPORT_EMAIL}. Include photos of the issue. We'll replace the item or issue a full refund (your choice) at no shipping cost to you.

## Exchanges

{EXCHANGE_POLICY_CHOOSE_ONE}

Option A (return and reorder): The fastest way to exchange an item is to return the original and place a new order for the replacement. This way you don't wait for the return to be processed before getting your new item.

Option B (we handle exchanges): We process exchanges manually. Email us at {SUPPORT_EMAIL} with your order number and the replacement item details. We'll arrange the swap once we receive your return.

## International returns

International orders follow the same return policy as domestic orders, with one difference: return shipping costs are always the buyer's responsibility. We can't issue prepaid international return labels.

For international returns, please ship to: {RETURN_ADDRESS}. Note that customs duties and import taxes on returns are not refundable.

## Questions

Have questions about a return? Email us at {SUPPORT_EMAIL} or use the contact form at {STORE_URL}/pages/contact. We typically reply within {RESPONSE_TIME — e.g., 1 business day}.